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Privacy Policy

This privacy policy sets out how we, skinResearch, collect, use and protect any information that you provide when using this website. Skin Chemists is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. Skin Chemists may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


DATA COLLECTION AND STORAGE

skinResearch may collect personal and non-personally identifiable information about you when you register with skinResearch or place an order for skinResearch products. 

Your personally identifiable information is used for our internal business purposes only skinResearch does not sell, rent or lease your personal information to independent third parties. We use personally identifiable information to identify account holders, open and maintain accounts, process, service and enforce transactions, send related communications to customers and to provide customer services and support. Credit card numbers are used only for processing payments and are not used for other purposes. We may also use personally identifiable information to provide you with optional product or service updates, promotional notices and offers and other information about skinResearch and its products. 

Here are some examples of how you may provide personal information to us:

(a) Sending us e-mails and text messages.
(b) Interacting with us on social media platforms.
(c) Adding offers, promotions or products to your basket on our website or your Wish List.
(d) Registering accounts on our website. 

At any time, you can withdraw your consent to the collection, use or disclosure, or otherwise processing of your personal information by sending an email to helpdesk@skinResearch.com


CHANGES TO YOUR PESONALLY INDENTIFIABLE INFORMATION 

Generally, we store your personal information for as long as necessary in order to maintain the customer relationship and to provide services to you. You have the ability to review, change and/or correct the personally identifiable information you provide to us by going to the web page that links to your account and using the edit tools provided there to change your information.  Each time we send you marketing communications, we will give you the option to unsubscribe by contacting us as set out in therelevant communication. 

You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current.

We may disclose your personal information if we are required to do so by law or requirement of a competent authority. 


DISCLOSING INFORMATION TO THIRD PARTIES

skinResearch uses other companies to perform functions on their behalf in relation to the purposes included within this policy. Such functions include credit/debit card validation and authorisation, webhosting, data analysis, order fulfilment and mailings. Any third party used by skinResearch may be provided with access to your personal information, but only where this information is relevant for them to perform their functions. Your information shall not be used for any other purpose. Some of these companies are located outside of the European Economic Area (EEA), including the US, where the same levels of protection are not required. skinResearch always stipulate that third parties adhere to the same procedures that we follow with respect to you personal information. 


COOKIES

This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website. By continuing to browse the website, you are agreeing to our use of cookies as set out by this policy.

Cookies are small pieces of information that are stored by your Internet browser on your computer's hard drive. skinResearch uses cookies to; Keep track of your current order, help identify you as you move around skinResearch's website; Provide site usage; information which together with purchasing information will help us improve and develop products and services we offer. These cookies do not store any personal information. You will need to enable cookies in order to use or website; this will allow you to register your details and to make purchases.

The cookies that we could use can be split into the following categories:

(a) Necessary cookies: These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into parts of the website.
(b) Analytical cookies: These cookies allow us to recognise and count the number of visitors to the website and to see how they move around within the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
(c) Third party cookies: These are used to third parties (such as Google) to enable their services to work.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, please be aware that blocking cookies may affect your ability to use the website.

The table below lists the cookies we collect and what information they store.

 

COOKIE NAMECOOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 


SECURITY

skinResearch takes the privacy of our customers very seriously and we are committed to protecting the security of your data, both on and off line. For security reasons skinResearch strongly recommend that you do not send credit card numbers by standard email and only use the secure facility provided on our website. 


EXTERNAL LINKS

We may provide links to other websites. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of those websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.


CONSENT

When you shop on skinResearch's website, we ask you to input personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections and credit/debit card information. When you submit your personal information on this website you will be asked to consent to the processing and transfer of your personal information at the checkout stage, as set forth in this policy.

You have the right to: 

(a) Access your personal information.
(b) Request rectification of your personal information. 
(c) Request portability of your personal information.
(d) Request restriction of processing of your personal information. 
(e) Request erasure of your personal information.


CHANGES TO OUR PRIVACY POLICY

As we strive to improve our products and services, we may revise our Privacy Policy from time to time. We encourage you to periodically consult this Privacy Policy. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Policy, skinResearch will notify affected customers by E-mail.


CONTACT US

We respect your opinions. If you have any questions or comments about our Privacy Policy please send us an email to helpdesk@skinchemists.com or write to us at the following address:

Customer Care Centre
2nd Floor, Unit 3, 80 - 82 White Lion Street,
London, N1 9PF,
United Kingdom